At Quinn & Co. Eyecare, we are passionate about eye health and helping others see the world more clearly. We are looking for a friendly, sales-focused, and outgoing individual to join our team as an eyewear consultant/customer service assistant.

We offer premium products to ensure our patients receive the best visual solutions, so we’re looking for someone who enjoys providing exceptional service and has a keen interest in helping patients find the perfect eyewear. Previous optical experience is advantageous but not essential—full training will be provided on the job.

Company Overview:

Quinn & Co. Eyecare is a leading independent optometry practice dedicated to delivering personalised care and ensuring our patients have access to the latest optical technologies and premium eyewear. Our friendly and professional team is committed to providing a welcoming environment for both staff and patients.

About The Role:

This position offers two potential career paths:

• Maternity Leave Cover: Starting part-time, transitioning to full-time, and then returning to part-time. (Swan Hill location.)
• Ongoing Full-Time Role with Travel: For those open to travel, this role can be shared between Swan Hill (main base to start) and Echuca, offering an ongoing full-time opportunity.

Applicants should indicate their preference (maternity leave cover or travel-based full-time role) in their application.

Job Responsibilities:

• Welcome and assist patients with a friendly, professional attitude.
• Handle phone inquiries, schedule appointments, respond to emails, and manage administrative tasks such as filing and scanning.
• Help patients select fashionable, high-quality eyewear suited to their vision needs and personal style.
• Educate patients on premium lens options and coatings to enhance their visual experience.
• Perform frame adjustments, repairs, and minor maintenance to ensure a perfect fit.
• Process and track orders for lenses, frames, and accessories while maintaining stock control.
• Work collaboratively with optometrists and team members to provide seamless, high-quality patient care.

Qualifications:

• Sales-focused mindset with a passion for providing the best visual solutions for patients.
• Previous experience in optical, retail, customer service, or receptionist roles is advantageous but not essential.
• A strong commitment to customer service and a warm, professional demeanor.
• Excellent communication and interpersonal skills, with the ability to connect with patients of all backgrounds.
• High attention to detail and strong organisational skills to manage multiple tasks effectively.
• Comfortable working in a fast-paced environment while remaining calm under pressure.
• A growth mindset with a willingness to learn and develop new skills.
• Basic computer skills, including familiarity with Microsoft Word and Excel.

What’s in it for you?

• Join a growing independent optometry group that values its employees as much as its patients.
• Enjoy a healthy work/life balance, with a team that prioritises health and family.
• Make a real impact by helping people improve their vision and eye health.
• Opportunities for career progression and personal development.

Salary: $50K-$55K based on experience, plus super plus bonuses.

Quinn & Co. Eyecare values diversity and is an equal opportunity employer. We appreciate all applications, and all candidates will be contacted and notified of the outcome of their application.