Customer Success Manager
Modernising knowledge capture and transfer



Located in Sydney, Sidekick Software is a tech startup committed to creating the best automated tools and soft-bots for the business documentation sector. Industry agnostic, their products are clever, fast and fit for purpose tools which free people from rote and repetitive tasks so they can be more productive and focus on higher order critical challenges.


They are acknowledged as leaders in scalable procedural knowledge empowering their clients' staff to efficiently create easy to understand how-to, compliance and other knowledge documents.

Already being used by giants like CommBank, Optus, ABS and NSW Dept. of Education (plus many others), this is YOUR opportunity to join the team as Customer Success Manager and accelerate the growth charge!


Who are you? Well, firstly do people generally describe you as:

  • A quick learner and commercially savvy;
  • Good at juggling multiple priorities at the same time;
  • Very goal driven and energetic;
  • Self-confident but not overbearing;
  • Someone who enjoys working with both operations, compliance and technology users;
  • A creative and adaptable thinker;
  • Comfortable in taking charge of upselling situations when needed;
  • Good under pressure;
  • Resilient;
  • Pro-active and keen to take the initiative;
  • Good at reading both people - and the facts; and
  • Methodologically able to approach the upsell process in a well organised way

If they do and you have 3+ years' experience of successful customer support of SaaS solutions into PMO's, COO's, Compliance Officers etc., then we'd be keen to meet.

The gig

As Customer Success Manager you will be responsible for working with existing clients, enhancing their optimisation of their Sidekick service, assisting them to achieve superior outcomes and looking for opportunities to upsell and cross-sell additional Sidekick offers. Your primary focus in this role will be to nurture, develop and grow an impressive portfolio of key accounts spanning financial services, government, transport and wider enterprise. You'll interact routinely and deeply with these accounts to ensure continued collaboration, growth and new areas to expand into. You will be responsible for developing powerful client relationships and executing on specific sales strategies, and troubleshooting and looking after escalations.


Why would you?


Sidekick Software is poised for very real growth, with a strong beachhead already established - providing strong reference sites - and demand for this solution is very real and increasing. There's  a solid remuneration package on offer with an OTE of $100K. You'll be supported by world-class operators.


Interested? You know you are, right? So, why not go ahead and click on Apply Now, build your profile in our platform, complete a short 10-minute self-assessment that tells us a bit about your nature and we'll be in touch? No need for a Cover Letter or a Resume.


Sidekick Software is an Equal Opportunity employer and we encourage both female and mature-aged applicants as equally as all other suitably experienced individuals to apply.


Every application will be acknowledged and every applicant will learn the outcome of their application.


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